Nathan Milkins

 

Objective

Use technology to provide excellent customer tools in banking and communications.

Experience

Relationship Operations Manager

NCR Corporation, Atlanta, GA | July 2016 – present

 

Responsible for leading and/or participating in projects that support Digital Insight’s Sales and Relationship Management teams. Works directly with clients and internal parties to complete assigned projects. Works with management to develop and implement new projects and makes recommendations to ensure success of program efforts. Developed department online portal and dashboard.  Developed expansion of operational review meeting program to serve a larger customer base.

 

Network Administrator, AVP

Partners Bank (formerly SIS Bank), Sanford, ME | December 2003 – July 2016

 
Primary technical position responsible for the proper operation, maintenance and support of SIS’ information services back-office equipment and systems. Works heavily with approved vendors to ensure the processing equipment is in daily working conditions. Responsible for all PC’s, Servers and related equipment service and support activities. Oversaw and supported system related to Electronic Banking including: ATM’s, Debit Card Instant Issue machines, the banks website, intranet, etc. During tenure at SIS Bank, participated in 2 core system conversions, migrated email system to new Microsoft Exchange instance, developed change control procedures, implemented helpdesk ticket program.

 

Electronic Banking Manager, AVP

Partners Bank (formerly SIS Bank), Sanford, ME | December 2003 – Present 

 

Manage all electronic banking services including debit card program, online banking, business online banking, remote deposit, mobile banking and ACH origination. Implemented an eBranch and a suite of electronic banking products that made SIS a premier bank for electronic banking  services. Participated as a key role in two core system conversions. Developed the company intranet for employees to access forms, tools and documentation.

Other Work Experience

  • Loan Processing Manager, Partners Bank (formerly SIS Bank), Sanford Maine July 2003 – December 2003
  • Assistant Branch Manager, Partners Bank (formerly SIS Bank), Sanford Maine February 2001 -2003
  • Teller, Customer Service, Acting Assistant Branch Manager, Partners Bank (formerly SIS Bank), Sanford Maine February 1998 -2001
  • Administrator, Lakeside Community Church, Waterboro, ME,  2004-2012
  • Senior Traffic/Dispatch Officer, Nyack College, Nyack, NY 1995-1997

Education

Nyack College, Nyack NY, Studied Communications

Schenectady Christian School ,Scotia, NY, Diploma

Skills and Interests

Over 20 years’ experience in technology and banking.  Authored a blog used by Partners Bank (formerly SIS Bank) called “Nerdy Nate’s Tips “ providing technology information and advice to customers.  Experience in website design and management, Quickbase, Sharepoint, Active Directory, Microsoft Office, Linux, WordPress, PHP, FIS Horizon Banking System, OSI DNA banking system.

References

References are available on request.

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